Kamis, 16 Juni 2011

Ebook Download Together!: The New Architecture of the Collective, by Mateo Kries

Ebook Download Together!: The New Architecture of the Collective, by Mateo Kries

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Together!: The New Architecture of the Collective, by Mateo Kries

Together!: The New Architecture of the Collective, by Mateo Kries


Together!: The New Architecture of the Collective, by Mateo Kries


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Together!: The New Architecture of the Collective, by Mateo Kries

Product details

Paperback: 352 pages

Publisher: Vitra Design Museum (August 22, 2017)

Language: English

ISBN-10: 3945852153

ISBN-13: 978-3945852156

Product Dimensions:

9 x 1 x 11.8 inches

Shipping Weight: 3.7 pounds (View shipping rates and policies)

Average Customer Review:

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Amazon Best Sellers Rank:

#1,189,659 in Books (See Top 100 in Books)

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Senin, 30 Mei 2011

Free Download , by Yulia Tyutyunnik

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Product details

File Size: 1977 KB

Print Length: 74 pages

Publisher: W.O.O. Women (June 28, 2015)

Publication Date: June 28, 2015

Sold by: Amazon Digital Services LLC

Language: English

ASIN: B010MA8OQY

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Amazon Best Sellers Rank:

#61,048 Paid in Kindle Store (See Top 100 Paid in Kindle Store)

This book is very helpful for anyone considering a beading or any other crafting business. It was short but very informative. It talked of all legal things such as needing a business license and also different avenues for selling your jewelry.

Have a sample which have good information but would prefer a hard copy instead ebook.

I have a desire to start a beading business with a niche that I have not found anywhere on the internet. This book is exactly what I was looking for to get started and motivated, thank you VERY MUCH Yulia!!

Disappointed Not much info

This is a compact, readable, and very useful guide for anyone who would like to start selling beaded items or other handmade projects. In very few words, the author manages to cover lots of essentials like getting a business license, dealing with tax responsibilities, purchasing materials, setting up a business (online or not), pricing sensibly, marketing, staying open and creative, shipping, etc. etc.The author concludes the book with a helpful Q&A chapter. I especially appreciated her discussion of the mistakes that people typically make in getting started. The book is written with teens as well as adults in mind, and though she focuses on the basic essentials, I found in inspiring.Highly recommended to anyone with a desire to have some fun, and with some good planing and effort, share it with others.

This is a great book for anyone interested in selling their beaded crafts/jewelry. It covers legal documents/licensing, inventory, marketing and work issues. It is very informative and useful. It is easy to read and organized well.

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Kamis, 12 Mei 2011

Ebook Florida, by Lauren Groff

Ebook Florida, by Lauren Groff

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Florida, by Lauren Groff


Florida, by Lauren Groff


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Florida, by Lauren Groff

Amazon.com Review

An Amazon Best Book of June 2018: Welcome to the captivating world of Lauren Groff’s Florida, where assumptions of sunshine state stories—smiling and sunburned children, relaxed parents, moments of unencumbered joy—are shattered and reassembled into a world of darkened forests, nighttime walks and ferocious storms. As Groff writes, Florida is “a damp, dense tangle. An Eden of dangerous things.” And, “Walk outside in Florida and a snake will be watching you.” There is a mythic quality to these eleven stories that explore the underbelly of life and the fury of nature. In spirit and in reality, mothers abandon their children, hurricanes and rainstorms ruin vacations--marooning children alone on islands--and as a reader you’re left to wonder if the destruction caused by humans is worse that the destruction caused by nature. Moody, rapturous and filled with crystalline prose, Florida is a menacing marvel of a collection. —Al Woodworth

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Review

"Lauren Groff is a great storyteller . . . Florida is restorative fiction for these urgent times. Its final gestures, even the most ominous . . . lean toward love and the promise of good people, in not just this state but the world." – New York Times "Something untameable lurks restlessly beneath the surface of this book. Groff’s incomparable prose pulsates with peril; its beauty, like that of the titular state itself, lies in a certain wild lushness." – Financial Times "These new stories are tight and contained, and they pulse with menace and feral energy." – Wall Street Journal "Florida is a gift to writers. . . . There is more than a little of David Lynch in Ms Groff’s Floridian landscape: exotic and bright, yet pulsing with hidden malevolence . . . Ms Groff’s writing is marvelous, her insights keen, each story a glittering, encrusted treasure hauled from the deep." – The Economist"As fine and beautifully crafted as any fiction she has written . . . . . [Groff] is one of the best writers in the United States, and her prize-winning stories reverberate long after they are read. In past years, the rare short story collection . . . has won the Pulitzer Prize for Fiction. Florida should be in the running next year." – LA Review of Books "Groff throws open the windows and turns off the A/C, mosquitoes and heatstroke be damned . . . Groff’s Florida may do the same thing for its readers: surprise and menace us, fascinate and sometimes frighten us, and leave the whole world fuller than it was before." – Slate  "Masterful. . . Amid the horror, wonder perseveres." – Esquire  "The gems here are like the Florida Keys: distinct islands, each beautiful in its own way. Meet a lonely runner, two lost sisters and a son growing up without his mother. Prepare to sweat, see snakes and get lost in a swamp. Groff’s depictions aren’t always pretty, but they’ll keep you turning the pages—and not just for the breeze." – People Magazine"[A] transcendent writer. . . [Florida] isn’t a short-story collection so much as an ecosystem." –The Atlantic"[Groff] stakes her claim to being Florida's unofficial poet laureate, as Joan Didion was for California."—Washington Post"Superlative collection — seriously, there’s not a dud in the bunch ... Groff is an extra terrific writer, as ever...Having followed an astonishing, astonishingly accessible novel with such an outstanding, accessible collection, Groff is surely poised to topple the tiny monkeys in charge of deciding that the perceived realm of the feminine isn’t sufficiently deep." – Boston Globe"Taken together, the stories have the feel of autobiography, although, as in a Salvador Dali painting, their emotional disclosures are encrypted in phantasmagoria . . . The sentences indigenous to Florida are gorgeously weird and limber . . ." – The New Yorker"The landscapes in the short stories are silty, rich, sun-bleached, cold as stone. They are strong characters of their own that will not be ignored." – Electric Literature "Impossible to put down." – Vox "Groff’s mythic almost gothic stories about Florida and domesticity and entrapment took me right back to the Bronte sisters . . . Masterfully made." – LitHub "You’re helpless to the power — the sheer virtuosity — of Groff’s evocative prose." – Entertainment Weekly "Groff is still on-brand. Her writing about relationships rarely sticks within the narrow, Updike-ian confines of domestic dysfunction, though. Even in short stories, she prefers broader canvases, and much of Florida is filled with hurricanes and other violent storms that run parallel to the personal crises she describes . . . Straightforward but moody and metaphorical — magical realism without the sparkle and sense of wonder." – Los Angeles Times "Groff’s Florida is touched by sublimity. It is an ‘Eden of beautiful things,’ glorious and decayed, attacked and altering." – The Rumpus"[The stories] overflow with imagery so powerfully tangible that it’s hard to believe the humidity and rainstorms aren’t truly escaping from the page to touch you . . ." – Chicago Review of Books "Florida gives off strong vibes of magical realism, where snakes, sinkholes and panthers in hidden Florida towns replace Gabriel Garcia Marquez’s Macondo with its yellow butterflies and ghosts." – Palm Beach Post"Brooding, inventive and often moving short stories . . .  In Groff's trademark zigzagging storytelling style, revelations ricochet between pages — and sometimes even within single sentences . . . Groff, through her own acrobatic style, attests to the benefits of a firm grounding in grammar and vocabulary. Lots of things go south fast in the stories collected in Florida — like marriages, careers and the weather — but throughout, Groff's gifts as a writer just keep soaring higher and higher." – NPR Fresh Air "Groff’s desire seems to be to show — in a frequently funny, sometimes painful and always deeply sensitive way — that women and children are often stronger than we tend to think, and that the Earth is more fragile than we usually allow ourselves to understand." – San Francisco Chronicle"Easily the year’s best story collection . . . these indelibly vivid tales read like inoculations against cynicism." – Vogue"[The stories] take on an inexplicably cohesive form with a sad-, beautiful- and naked-ness that reverberates in the mind long after the book is shut." – The Atlanta Journal-Constitution   "She hasn't lost a step since Fates And Furies . . . Groff's language is, as always, gorgeous and precise. Her ability to map the inner contours of characters who seem to exist entirely in extremis — and, almost entirely, within a fragile shell of feigned competence and normalcy — is remarkable. Her Florida is a frightening place that bends (solely through the eyes and experiences of her characters) into a discomfortingly modern Southern Gothic tradition. Her stories — all of them — are haunted." – NPR Books "Slime mold, a father killed by snake venom, a mother haunted by a deadly panther, and half-feral little girls abandoned on an island—these bizarre happenings could be set only in the Sunshine State, and be written only by Groff, the Gabriel García Márquez of Gainesville. Reading as required as insect repellent in a swamp." – O Magazine "Groff has grasped the true grotesqueness of Florida, an ‘Eden of dangerous things’ spliced with stinking bodies, living and dead. In her hands, Florida as state and state-of-mind becomes an alembic, cohering these discrete stories as perfectly as if they were written in one sitting . . . Florida is so much, perhaps too much. Florida is just enough . . . Groff’s powers transform that glut of vitality into something startlingly precarious and, even to a forsworn Floridian like me, something startling and precious." – The Millions "[Florida] evinces a deep comprehension and appreciation of the wildness that reaches from the state’s swamps and forests to inform even the most developed pockets of civilization. Life cannot be tamed here, Groff suggests, and the characters . . . feel the state’s inexorable, unsettling pull. The book is no less difficult to resist." – South Florida "Subversive, but quietly; it captures what’s mysterious about the inevitable, what’s bizarre about the inescapable . . . these narratives of young families, divorced couples, and unconventional women vibrate with something new . . . The rains in Florida are biblical to say the least. The margins between earthen and celestial routinely dissolve . . . Florida suggest that the relationship between humans and our planet—that home none of us chose—transcends the power struggle of dominance and submission." – The Paris Review "Masterful . . . Groff’s writing is stripped down and honed, with few extraneous words. She experiments with form without veering into gimmick or forsaking the power of language, which she expertly wields." – am New York "A weird, spooky love letter to Florida, by one of Obama’s favorite writers . . . Groff’s detailed descriptions are transportive; you feel like you’re there in the dank cabin or in the eye of the hurricane . . . And don't get us started on the snakes. Florida, man." – PureWow "This collection of 11 stories . . . speak to each other not in the light of the Sunshine State, but in the shadows. Groff’s world is a dark, strange one of tempests and terrors. Her characters . . . fall into loneliness and self-ruin at each turn." – Town & Country Magazine "Florida mesmerizes and unnerves." – Business Insider "A humid closeness that makes every twist of fate and new character feel intimately familiar . . . Each tale contains Groff's signature mixture of poetic beauty and visceral poignancy." – Harper’s Bazaar "As much plot and detail packed into. . .15 pages as you'll find in many novels. . . The whole world is Florida, paradise because it’s dangerous and dangerous because it’s paradise." – Tampa Bay"Filled with the mesmerizing, decadent language . . . the titular state looms as a setting of lush beauty and swift menace . . . Groff's storytelling has such ferocious energy."– Star Tribune "We would probably give a five-star review to Lauren Groff’s grocery list. Her language is beautiful, surprising, and always unfolding. Florida is a visceral story collection . . . told through a series of rich, layered characters . . . It’s as if you’re eavesdropping the whole time, peering in on lives vastly different from and yet so familiar to your own."– GOOP "If Barack Obama found time as president to read Fates and Furies, Groff’s third novel, you can clear a weekend this summer to read her follow-up. Florida is a blistering series of short stories set in a state where calm and intensity work hand in hand." – Conde Nast Traveler "Groff sidesteps Miami glitter for the sticky, snake-thick subtropics, the swamps and summer heat giving birth to an electrifying array of characters and worlds." –Vanity Fair  "Readers can practically feel the mosquitoes buzzing at their necks in stories Ms. Groff started writing a decade ago after moving to Florida . . . In her stories, predators bite, hurricanes destroy and nature does not forgive." –Wall Street Journal "A dangerous energy, buoyed by rich and unsettling details, run through the Fates and Furies author’s new collection as her characters face down snakes, hurricanes and their own self-destructive behavior." –Time Magazine "Think of the stories in Lauren Groff's collection Florida as gems. You'll want to revisit them over and over, and see how you'll react to them under different circumstances, different slants of light. But on a more basic level: Each story is exquisite." –Refinery29"Groff moves adroitly through an impressive range of lives, times, and places...The book stages an intriguing relationship between the individual and the collective." –Harper's Magazine"Groff fans will recognize the descriptive zest instantly. . . raw, danger-riddled, linguistically potent pieces. They unsettle their readers at every pass . . . A literary tour de force of precariousness set in a blistering place, a state shaped like a gun." –Kirkus, starred review

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Product details

Hardcover: 288 pages

Publisher: Riverhead Books; 1st Edition edition (June 5, 2018)

Language: English

ISBN-10: 1594634513

ISBN-13: 978-1594634512

Product Dimensions:

5.4 x 1 x 8.3 inches

Shipping Weight: 12.8 ounces (View shipping rates and policies)

Average Customer Review:

3.8 out of 5 stars

153 customer reviews

Amazon Best Sellers Rank:

#8,596 in Books (See Top 100 in Books)

I really can understand where people would really like...enjoy this novel of short stories. Unfortunately and overall it didn’t resonate with me.The difficulty was trying to pinpoint and explain why I did not enjoy this book. It’s very well written. The imagery is exceptional. Each story has a captivating beginning that draws you in...but I’m my opinion there are no true conclusions. Not sure if that was intentional...or I just didn’t get it...or the author was simply leaving it up to the reader to imagine what happened.I kept hoping the next story would be wonderful. Never happened...not once. I guess if I had to summarize my apathetic opinion about the book it’s just that I was looking for definitive ending to each story.Sorry...and in “conclusion” almost like a break up line. It’s not you...it’s me.

During a recent visit, Lauren Groff shared that when her husband proposed moving back to his native Florida, she, appalled, made him sign a contract that they would leave in 10 years years. That was more than 12 years ago. In the intervening years, she has come to love the state and all its weirdness, and even gave it the top acknowledgement for this, her excellent book of short stories. She knows she is a short story writer, having entered Amherst as an aspiring poet and having the intelligence to recognize that wasn't the path for her. She admits her forays into novels as an aberration (successful though those sidesteps may be), which explains why her stories are so rich, so immersive, and impossible to read in one gulp. They must be paced out. I've said in other reviews that when collections of short stories are good, they are hard work for a reader since it is like reading an entire shelf of well thought-out books, requiring more effort than say a 300 page novel.What each story has in common here is someone in difficulty, either women or children, usually in danger from forces of nature rather than from another human being. That's what gives these stories their originality -- the unpredictability, impersonality and power behind forces which one cannot control. There is much reference to literature that Groff holds dear (when asked, she responded that she read material she loved multiple times, e.g., she had read the first volume of Proust's Remembrance of Time Past at least 8 times but hadn't progressed to the other volumes), and one story delves into the personality of Guy de Maupassant. A very impressive collection from a more than impressive writer.

Lauren Groff is an artist. But instead of a paintbrush she uses words, and she does it with such amazing talent that those disparate syllables and sentences come together to create daring, brilliant images of Florida (and other places) in this collection of imaginative and often heartbreaking short stories. Because of her word artistry I saw the black snakes slithering in the swampy land. I could almost touch the Spanish moss hanging from the trees in dense clusters. I feared the alligators beneath the placid, shimmering water. I scratched at nonexistent mosquito bites. I felt the force of a hurricane's ravaging winds and dangerous, destructive floods.Each story is about both the external and the internal. The external is the raw brutality of nature in this swampy state. The internal is the human heart—be it good or evil, happy or enraged, beautiful or ugly. This is as much a story about the human state as it is the sunshine state.But be forewarned: Each of these stories is intense, much like little emotional explosions—so much so that I could only read one at a time and then had to close the book for a while before starting the next one. And that speaks to the power of the writing and the subsequent need for contemplation.

To start with this is an extremely well written piece. The author can really turn a beautiful phrase. The imagery is very vivid in each of the stories and you really get a sense of "place." The down side to that is that the jump from story to story is very jarring. There are some unifying themes in the stories, but it takes a minute when you start the next one to figure out what's going on. A lot of the stories were also just "middles," and felt out of context. In terms of the subject matter - it is dreary no doubt about that. There is a palpable sadness that runs through the entire book that becomes oppressive.

I’m not exactly a Lauren Groff evangelist, having been hit or miss with her novels, but this short story collection is DAMN GOOD.Maybe this is my preferred form for her writing. Her showy prose isn’t as distracting to me in the short story format: in fact, I kind of love it.The narratives in this collection share some commonalities beyond just location: the characters (often women) each endure calamities both external and internal. There’s a pervasive foreboding throughout: a teetering on the edge of something dark and wild, a doomed sense of quiet desperation ready to erupt. Much like Florida itself, there are unseen dangers lurking everywhere.For a short story collection to be so cohesive and consistently fulfilling is an achievement in and of itself. I felt melancholy turning the final page on these characters, leaving them to their rage and isolation and longing—those unsavory feelings that we all store deep within.

I LOVE reading all kinds of writing. Not so much this book. 11 “short stories” unfinished in my opinion. I like the way she writes....beautiful prose, prickly sentences, little mysteries for you to decider in a paragraph. These are all great beginnings to 11 books. 🤷🏼‍♀️ Short stories need better “endings” so I wouldn’t call them short stories, I’d call them first chapters to stories. I’m 3/4 the way through and don’t think I’ll finish.

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Sabtu, 30 April 2011

Free Download Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations, by Leonard L. Berry

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Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations, by Leonard L. Berry


Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations, by Leonard L. Berry


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Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations, by Leonard L. Berry

From the Back Cover

“Quite possibly the most important management book to appear in more than a decade . . . essential reading for the leaders of any type of organization.”―Gerald Zaltman, PhD, Joseph C. Wilson Professor of Business Administration Emeritus, Harvard Business School, and author of How Customers Think“This book reads like a thriller taking you into the heart of a great organization and peeling off, layer by layer, the secrets of creating incomparable performance for your customers and your partners. It should be read by everyone in business.”―Philip Kotler, PhD, S.C. Johnson & Son Distinguished Professor of International Marketing, Kellogg School of Management, Northwestern University“A landmark. Through deep study, respectful listening, and eloquent reporting, the authors connect ‘service success’ to the very core of healthcare’s mission and to the very soul of the healthcare workforce.”―Donald M. Berwick, MD, MPP, former Administrator, Centers for Medicare and Medicaid Services, and President Emeritus and Senior Fellow, Institute for Healthcare Improvement“This book is an essential read for those managing labor-intensive, highly interactive service businesses, and offers thought-provoking guidance to anyone seeking to build a customer-focused culture.”―George Day, PhD, Geoffrey T. Boisi Professor Emeritus, Wharton School, University of Pennsylvania â€œAn extraordinary book that provides wonderful lessons on how to build and sustain service excellence in any business organization. It also offers superb insights on how unshakable core values can drive a successful culture.”―Stephen W. Brown, PhD, Edward M. Carson Chair and Professor of Marketing Emeritus, W. P. Carey School of Business, Arizona State University“Great insight into how a successful service organization operates . . . offers valuable information for businesses striving for service excellence.”―Colin V. Reed, Chairman and CEO, Ryman Hospitality Properties, Inc.“Mayo Clinic is an amazing management story. . . . This book gives more than an inside look into one of the world’s most famed and revered brands, it provides a detailed and inspiring blueprint for what it takes for any service brand to truly achieve greatness.”―Kevin Lane Keller, E.B. Osborn Professor of Marketing, Tuck School of Business, Dartmouth College“A must-read for organizations looking to restore service to its rightful place.”―Dan J. Sanders, New York Times bestselling author of Built to Serve“Berry and Seltman speak eloquently to what an organization can achieve when it has clearly defined its core mission and focuses every aspect of the enterprise on that mission.”―J. Michael McGinnis, MD, Leonard D. Schaeffer Executive Officer, Senior Scholar, and Executive Director, NAM Leadership Consortium â€œPowerful and valuable insight into how to create a culture and environment that provide the best quality and experience.”―Gary Shorb, former CEO, Methodist Healthcare, and Executive Director, The Urban Child Institute“Whether part of healthcare or an executive in a corporation, the lessons to be learned from Mayo are both inspirational and timeless. This wonderful book is a must-read for anyone in pursuit of excellence.”―Charles S. Lauer, former VP, Publisher, and Editorial Director, Modern Healthcare Magazine“Berry and Seltman have now defined a new gold standard for service with their extraordinary assessments of the prestigious Mayo Clinic’s service culture and management.”―James D. Rogers, former President and CEO, Kampgrounds of America, Inc. â€œManagement Lessons from Mayo Clinic can help all service managers build better businesses and better brands that endure and thrive no matter how complex and difficult the environment.”―Ian Morrison, PhD, author of Healthcare in the New Millennium â€œManagement Lessons from Mayo Clinic should be required reading for every healthcare leader.”―Quint Studer, Founder and CEO, Studer Group“Full of strategies and tactics managers can use every day to lead with creativity, compassion, and communication.”―Kip Tindell, former Chairman and CEO, The Container Store â€œA remarkable story of a dynamic business model driven by customer-first advocacy and passionate teamwork.”―Joe V. Tortorice Jr., Founder and CEO, Jason’s Deli 

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About the Author

Leonard L. Berry, PhD, is University Distinguished Professor of Marketing at Mays Business School, Texas A&M University.Kent Seltman, PhD, is Emeritus Chair of Marketing at Mayo Clinic, having served as Director of Marketing from 1992 to 2006.

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Product details

Paperback: 304 pages

Publisher: McGraw-Hill Education; 1 edition (May 23, 2017)

Language: English

ISBN-10: 9781260011838

ISBN-13: 978-1260011838

ASIN: 1260011836

Product Dimensions:

6 x 0.8 x 8.9 inches

Shipping Weight: 12.8 ounces (View shipping rates and policies)

Average Customer Review:

4.2 out of 5 stars

67 customer reviews

Amazon Best Sellers Rank:

#202,215 in Books (See Top 100 in Books)

I read a good deal of Discovering the Soul of Service - also by Mr. Berry - in conjunction with a Business Plan I wrote for an Econ class in college. I could have sat and read the entire thing, but didn't have the time ----- so I BOUGHT IT! :)Then I came across THIS title: Management Lessons From Mayo Clinic, a clinic "referenced" in the above-mentioned book. Mayo has been my family's clinic for over 30 years, and I can attest to the accolades bestowed upon this organization! In 30+ years, I have come in contact with only 2-3 employees I found unacceptable in the field of service! I'm thinking that's a near-impossible feat!So I found and bought this one, as well, right here on Amazon - my favorite site from which to make purchases.

Many services, including practice management, share common dynamics with healthcare services in general:- Intangible core benefit; it comes from a performance, and customers incur an expense rather than acquire tangible assets (except for outsourced billing),- High risk service. Under-performance carries severe consequential damages,- Labor- and skill-intensive performance, contributing to considerable variability between service providers,- Physical presence of the customer receiving the service, requiring time and place synchronization with service provider,- Perishable service. When the resources available to deliver the service are unused, the value that they might have created, perishes,- Customer demand for the service is unevenly distributed and sometimes urgent,- Diverse customer needs and preferences, requiring the service provider to maintain a portfolio of skills and resources,- Multiple resources contribute to the customer experience, necessitating coordination of their performances,- Complex service chain with numerous interdependent components,- Service reliability - accuracy and dependability - are essential for success.The key question for any manager is: "if our organization were to disappear overnight, would customers really miss us?" For Mayo Clinic, the answer is yes, and that's why it attracts and retains talented people and inspires their efforts. Mayo offers the court of last resort for many patients. A career at Mayo clinic provides a daily opportunity to apply their core values.The Mayo Clinic model is built on three core values: place the interests of the patient above all other interests, pool talent to create teams of specialists working together, and deliver clinical care with time-condensed efficiency. At Mayo Clinic, the core strategies and core values converge - the strategies are so embedded that they become core values. Its most impressive accomplishment is how well they execute these strategies for more than a century.In organizations that deliver consequential, complex, variable, and personal service, the performance is critically important. The brand comes as the by-product of consistent focus on the service experience of patients. Customers become marketers and the conveyors of information that can help those they know. A labor-intensive service brand can be only as good as the people creating the experience that forms brand meaning. The Mayo Clinic has created its brand through emphasis on operations. They created a world-class service organization we performing well for one customer at a time and relying EXCLUSIVELY on the word of mouth - for nearly a century, they had no marketing department. An astonishing 91 percent of patients praise the clinic to an average of 40 other patients and generates on average five new patients.Mayo Clinic brand heroes are the industrial engineers who design the service processes and the line employees who perform their services one patient at a time. They design their processes by paying a special attention to customer perception, by orchestrating the clues for quality. They understand that customers act as detectives continuously looking for clues in order to form an opinion about their experiences. For example, does a service experience make customer feel safe, confident, efficient, smart, respected. or worthy, or does it have the opposite effects?This book is required reading for anybody who wants to create and manage a service organization with a Mayo Clinic reputation.

I was a patient at the Mayo Clinic in Phoenix and could not believe how wonderful the hospital is to all of its patients. Read the book and I understand! Great read, and the stories are incredibly heartwarming. I am forever grateful and proud to have been cared for by such a wonderful team. The book is definitive and a model for how a hospital must be operated!

The subject, how to provide top quality health service and survive as a non profit organization for a hundred years is facinating and the book contains a detailed description of the Mayo Clinic, its core values and strategies. I have no practical knowledge when it comes to working for or being admitted to one of the clinics but I miss the story about the pitfalls, what is the biggesr challenges in such a gigantic structure based on a set of core values from the beginning of the last century ?

This book merely deals with health care delivery at Mayo Clinic, one of the best run HSOs worldwide. It examines intricate processes at various practices or product lines and they how are managed. It exposes a culture that is well understood by the employees and how that culture is vivid in the care for every patient.With that said, the material is applicable to any service organization. The concepts can be applied in delivering service to customers. For example, personable and customizable service is a key to retaining customers and scoring high on customer satisfaction surveys. Treating customers differently than competitors is what keeps those customers coming back and become a free advertisement to the organization.The book is well written and easy to understand.

Mayo Clinic is part of the American vernacular, and synonymous with excellence in health care. Did you ever wonder how the organization achieved such remarkable level of awareness inarguable brand associations? In Berry and Seltman's book, you'll learn that it had little to do with promotion, and everything to do with values. Preservation of the values of the Drs. Mayo is baked into the "product" of Mayo Clinic, which, of course, is a service.If you are in the service industry, then you know that product features are defined by the service experience, and the benefits are determined by customer satisfaction. Both are intangibles.Mayo Clinic has applied manufacturing process improvement (Six Sigma, LEAN, et al) to healthcare systems to improve the patient experience. For in the end, Mayo's management understands that the patient outcomes define product quality, and patient satisfaction is the promotion.With all the hoopla today surrounding social media and marketing, an interesting sidebar to this book is the realization that Mayo's brand was built entirely through social networks; patients travel around the world for treatment at the clinic, and return home to tell the tale to friends and family. Quite obviously, the majority of the stories told have been positive. This book helps us to understand why.

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Senin, 11 April 2011

Free PDF Tea: History, Terroirs, Varieties, by Kevin Gascoyne Jasmin Desharnais

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Tea: History, Terroirs, Varieties, by Kevin Gascoyne Jasmin Desharnais

Review

Nearly every expert I spoke to raved about this book. From Marchand and the rest of the Camellia Sinensis team, Tea covers the history and culture of tea, regional varieties, cultivation techniques, and much more. (Karen Iorio Adelson The Strategist 2018-05-03)[Review of previous edition:] This remarkably detailed guide examines the history and culture of tea, regional varieties, cultivation techniques, and myriad flavor profiles. Also included are interviews with experts throughout the tea industry, from Darjeeling heritage gardens to the great caf s. Replete with beautiful photographs, recipes, and charts detailing everything from tea's medicinal benefits to the Gong Fu Cha drinking ceremony, a more thorough guide would be hard to find. Tea-drinkers and die-hard coffee fans alike will appreciate the subtleties and traditions of this dynamic drink. (Publishers Weekly 2011-11-28)[Review for previous edition:] A heavily illustrated compendium on non-herbal tea, rich in anti-oxidants and with proven medical benefits... The four writers of this book own The Camellia Sinensis Tea House in Montreal and work as tasters, traveling the world looking for teas... Topics include a primer on tea, varieties, processing, cultivars, making-serving-tasting tea, tea ceremonies, and tea in cooking (with 15 recipes by Quebecois chefs)... The downside to this book: nothing, really -- it is a very comprehensive book.The upside to this book: great pictures and layout. (Dean Tudor Gothic Epicures 2012-01-02)[Review for previous edition:] Beautifully illustrated... While there is no shortage of tea-related tomes, this definitive guide will appeal to die-hard tea enthusiasts interested in learning about the modern, global industry as well as the history and enjoyment of this ubiquitous beverage. (Rosemarie Lewis, Georgetown County Library Library Journal 2012-01-15)[Review for previous edition:] (An) in-depth look at various aspects of this widely consumed beverage.... Photographs appear on almost every page. (Terry Peters North Shore News 2014-09-01)[Review for previous edition:] A pretty and enjoyable book with an affordable price and some practical uses for tea-drinkers. (Reference and Research Book News 2012-10-01)[Review for previous edition:] This book is quite impressive, well researched, and complete with numerous photographs illustrating the beauty and wonder of tea and tea processing around the world. Interesting and enjoyable. (Tea House Times 2012-04-01)[Review for previous edition:] The reference work we've been waiting for has arrived: a comprehensive, but not-too-weighty, one-volume coverage of the world's teas, abundantly and beautifully illustrated with photos of exceptional quality, fascinating graphs, and fairly good maps. The organization of this huge body of factual material will make students most grateful. (James Norwood Pratt TeaTime 2012-04-01)

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About the Author

Kevin Gascoyne, François Marchand, Jasmin Desharnais and Hugo Américi are professional tea tasters and the owners of Camellia Sinensis Tea House in Montreal, Quebec.

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Product details

Paperback: 288 pages

Publisher: Firefly Books; Third edition (December 11, 2018)

Language: English

ISBN-10: 0228100275

ISBN-13: 978-0228100270

Product Dimensions:

8.5 x 0.7 x 9.5 inches

Shipping Weight: 2 pounds (View shipping rates and policies)

Average Customer Review:

4.7 out of 5 stars

64 customer reviews

Amazon Best Sellers Rank:

#68,249 in Books (See Top 100 in Books)

I bought this book largely because I wanted to know what the heck a terroir is...No, that's not quite right. I bought this book because I've been drinking gallons of tea every week for years without a real appreciation for its history, cultivation or production. I'd tried quite a wide variety of teas, all loose leaf of course, without taking any tasting notes, and while I had a vague idea of what I preferred and the differences between different varieties of teas I certainly couldn't talk at length about things like the degree of oxidization oolongs are subjected to. Instead of picking up knowledge bit by bit I wanted to really sit down and learn about it. This book takes you on quite a tour -- through the history of tea along with detailed sections on China, Japan, Taiwan & India and shorter sections on other tea-producing regions, following up with a guide to preparation and some recipes.It's also a beautiful book, peppered with gorgeous pictures of every step of tea production and interviews, and well worth the money.

So here's the thing. I'm starting a research project on tea, and as a newbie, just want to be eased into the basics. What is a green? What is a black? How do you go about tasting a tea, what do you look for in buying a tea? I also appreciate history told in a narrative, vs. an encyclopedic, fashion.This book is about as readable as an encyclopedia – that is to say, not at all. It's not narrative based; rather, it has chunks of facts such as pages listing otherwise obscure varietals of Japanese greens. On the contrary, it's very good, I imagine, if you're trying to look something up; a specific question, a specific type of tea – hence the description of it as encyclopedic.The book is organized by country; teas from China, Japan, Taiwan. I don't find this intuitive; I would have preferred teas organized by type – yellow, white, green, etc. This would also have helped me contrast Japanese vs. Chinese greens for example, side by side. (A commonly described difference, for example, is Japanese greens tend to have more oceanic notes because they're closer to the sea; anecdotes like this are fascinating to me. I would have loved these comparisons to be more easily accessible to paint a broad strokes picture of tea.)Lastly, the pictures are great, but the book could be more design-forward in its layout. There are several typographic errors as well (omissions of spaces, etc.), which are distracting. I would not repurchase.

Tea: History, Terroirs, Varieties (Second Edition) by Kevin Gascoyne, Francois Marchand, and Jasmin Desharnais is great book on tea because it thoroughly provides an overview of tea’s history, different varieties, growing and harvesting process, fascinating ceremonies, local methods of preparation, tasting notes, and infusion accessories. A lot is covered in this book on all of the topics a beginner, or even a more experienced tea drinker, would be interested in.But the really special part of this book is the massive collection of photos. Nearly every page contains one or more images from around the world and really brings the topic of diversity and complexity of the tea industry to life. If you’re new to tea, you’ll be amazed by how many different colors of tea there are. The book also explores the world’s top tea-growing countries to explain the common characteristics of that nation’s tea. Examples of countries covered in the book are Japan, Taiwan, China, Sri Lanka, India, Vietnam, and Nepal, and the region of East Africa.After reading this book, you’ll learn how climate and soil influence’s a tea’s characteristics. Terroirs is the lingo used to refer to these factors. You’ll also learn about the different tea families, grades, cultivars, and varieties. The section on tea’s history includes a timeline for easy reference. This book is a well-rounded, thorough book on tea that even includes interviews with industry leaders and 15 gourmet recipes that use tea as an ingredient.This review was originally written for 27Press.com.

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Jumat, 08 April 2011

Free Download Hunting Ground: The Rockies (Werewolf: The Forsaken)

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Hunting Ground: The Rockies (Werewolf: The Forsaken)

Product details

Series: WEREWOLF The Forsaken

Hardcover: 141 pages

Publisher: White Wolf Publishing (April 18, 2005)

Language: English

ISBN-10: 1588463257

ISBN-13: 978-1588463258

Product Dimensions:

8.7 x 0.6 x 11.1 inches

Shipping Weight: 1.6 pounds (View shipping rates and policies)

Average Customer Review:

4.2 out of 5 stars

3 customer reviews

Amazon Best Sellers Rank:

#2,474,127 in Books (See Top 100 in Books)

As a setting book this book does fairly well with giving a general overview of the area, NPCs, antagonists both Uratha and Spirits along with plenty of story hook ideas to implement them in.Its decent, nothing compelling to buy unless you want to complete a Werewolf collection for source book or plan on setting your chronicles there.

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Selasa, 08 Maret 2011

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Faust, by Johann Wolfgang von Goethe


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Faust, by Johann Wolfgang von Goethe

Easton Press edition bound in purple leather with gold stamping, raised spine hubs, AEG, ribbon marker. Bookplate on front endpaper, else a Fine copy. Illustrated by Eugene Delacroix. Published as one of The 100 Greatest Books Ever Published Series.

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Product details

Leather Bound: 183 pages

Publisher: Easton Press; Reprint edition (1980)

Language: German

ISBN-10: 0517182114

ISBN-13: 978-0517182116

ASIN: 3458149015

Package Dimensions:

10.4 x 7.6 x 1.7 inches

Shipping Weight: 2.2 pounds (View shipping rates and policies)

Average Customer Review:

4.1 out of 5 stars

321 customer reviews

Amazon Best Sellers Rank:

#811,041 in Books (See Top 100 in Books)

The 2 stars don't apply to Faust itself, which is an amazingly beautiful and complex work, but rather to the translation, which is mediocre. I'm reading an authoritative edition (Hamburger Ausgabe) of the original German and bought the translation so that I could communicate with English speakers about the book. So, my comments are only based on a few random samples of the English. Most recently, I took a look at the translation around line 10345 and noticed several things that were just completely wrong: The translation talks about "the Grand-Master", of which there is no mention in the original and "Bodyguards", which is also wrong. The German "Trabanten" means "servants", not "bodyguards", and might be translated here as "entourage". The translation of the body of the text looks ok to me for the most part, but those just seemed like clear errors that others should know about. My word of advice is just not to rely on this translation.

As a native German speaker I read the original German version, of course, but I was thankful for the accompanying English translation by Walter Arnold Kaufmann who also was a native German speaker but spent his professional life as philosopher and author in the U.S. Why was I thankful for the translation? Some of the German words in the original text possibly have changed their meaning or are used only in certain locales, such as Goethe's Weimar of his day. So it was convenient to be able to consult the translator's take of the meaning of some words. I have not read any other translations but I think that Walter Kaufmann's translation is amazingly accurate although he does not always translate each and every word Goethe used but he maintains the rhyme and rhythm while still conveying the meaning of the words. Goethe was no humorless German but apparently had a keen wit and I enjoyed reading this Faust I. I'm going for more Goethe.

Having tried my hand at translations myself, I am awestruck by the performance of Walter Arndt. Faust is rightly regarded as a climax in German letters and,together with Don Quixote,The Divine Comedy, War and Peace and King Lear,in world literature. The nobility of its language, the sharpness of its mockery, the breadth of its subject matter and the beauty of its lyricism all make it unique. And all pose seemingly insuperable problems to the translator What should a translator do? Try to convey meaning as literally as possible? Reproduce rhyme and meter patterns as faithfully as possible? Convey the spirit of the work more than its form and letters? All of these are worthy objectives but they all are competing and, seemingly, mutually exclusive ones. It is a measure of Mr.Arndt's artistry that these conflicts seem to dissolve in his text. From the beautiful and melancholy Dedication that precedes Part I to the mystical and esoteric completion of Part II I was unable to find a single jarring note, even though I love the German text with some fanaticism. Compare the following: Ihr naht Euch wieder, schwankende Gestalten Die frueh sich einst dem trueben Blick gezeigt Wag ich es wohl Euch diesmal fest zu halten.. Once more you near me, wavering apparitions That early showed before the turbid gaze Will now I seek to grant you definition... Or this: Alles Vergaengliche Ist nur ein Gleichniss Das Unzulaengliche Hier wird's Ereignisss Das Unbeschreibliche Hier ist es gethan Das Ewig-Weibliche Zieht uns hinan. All that is changeable Is but refraction The unattainable Here becomes action Human discernment Here is passed by Woman Eternal Draw us on high.One may quarrel with the last line (I would have preferred "draws" since the chorus is not praying but praising), but what matters much more is that the sensation of "Ausklang", of a closing chord, is reproduced perfectly without doing (much) violence to the meaning. Mr. Arndt's (or are they the Editor's?) generous explanatory footnotes are a mine of erudition and good sense. Only the quality and relevance of the Essays by various authors, appended to the work, are of variable quality.

This is my first time through Goethe's Faust thanks to my Kindle. This version is Part I; Part II was published separately. This is the translation by Bayard Taylor and was originally available in 1871. This edition includes a preface by the translator that I found quite interesting. He explains the translation process and how he was able to get it into rhyming verse similar to the original German.Since I do not read German and this is the only translation I have ever read, it is hard for me to judge the quality of this translation, but I was impressed with how he got the English to fit into the original metres. This is written as a play in poetic form.The story itself is Goethe's version of the Faustian legend. I found that I was able to follow the story quite well, but I did find it useful to read a summary of the plot that clarified several events that are sometimes difficult for me to follow in poetic language.I shall next get my hands on Faust Part II. I highly recommend this Kindle freebie to anyone interested in literature. I can see why this ranks as one of the greatest works in German literature.

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